Cancellation Rights
You have the right to cancel your order within 7 days without giving any reason for doing so.
The cancellation deadline is 7 days from the date on which:
- The goods are delivered to you, or
- A third party you have nominated (other than the carrier) takes possession of the goods.
To exercise your right of cancellation, you must inform us of your decision by means of a clear written statement before the cancellation period has expired.
How to Notify Us
To exercise your cancellation or return rights, you must send a clear written statement to us. You can do this by:
- Emailing us at [email protected] with your order details and reason for cancellation.
- Including your order number, name, and contact information in the message.
We will acknowledge receipt of your cancellation request promptly and process it in accordance with this policy.
Refund Timeline
We will reimburse you no later than 14 days from the day on which we receive the returned goods (or proof of return delivery, whichever is earlier).
- Refunds are issued using the same payment method you used for the original transaction.
- No additional fees or charges are applied for the refund.
- Refund processing times may vary depending on your bank or payment provider (typically 3–7 business days after we process the refund).
Return Eligibility
To be eligible for a return, all of the following conditions must be met:
- The item must have been purchased within the last 7 days.
- The item must be in its original packaging, unused and in the same condition as received.
- Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Non-Returnable Items
The following items are exempt from being returned:
- Custom or personalized goods made to your specification.
- Items that have a short shelf life or have passed their expiry date.
- Sealed goods relating to health or hygiene that have been unsealed after delivery.
- Items that are, after delivery, inseparably mixed with other items due to their nature.
Return Shipping
You are responsible for the cost of returning goods to us unless the item was received in error or is defective.
- We strongly recommend using an insured and trackable mail service for your return shipment.
- We cannot guarantee that we will receive your returned item and cannot assume responsibility for damage or loss during return transit.
- A refund will be issued only upon actual receipt of the returned goods or upon receipt of proof of return delivery, whichever occurs first.
Gift Purchases
If an item was marked as a gift at the time of purchase and shipped directly to you as the recipient:
- You will receive a gift certificate for the value of the item upon an approved return.
- If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be processed to the original purchaser's payment method.